My Account

What Information Do I Provide?

Please refer to our Privacy Policy.


What should I do If I Forget My Password?

Click on “Forgot Password” on the login page, and enter your email address to reset your password.


Can I Edit or Update my Account?

You can modify or update your information as and when you need after logging in and entering your account page.


Shopping Discount

Can I Get Some Discounts or Coupons?

Yes! Submit your email now and you can get a 20% off on your first ALL orders!

Also, you will get the latest promotional information about coupons, weekly or seasonal discounts or other promotional activities in your mailbox at the first time.


What is Bcbmall VIP Club?

Bcbmall VIP Club is an advanced membership service for those who have purchased products on

By buying our product, you will automatically become a member. Our membership system is divided into five levels. The higher the level, the more benefits and discounts you will enjoy.



What Payment Is Accepted on

We accept the following payment methods: Paypal, Visa, Mastercard, American Express and Discover.


Will I Be Charged Sales Tax?

Orders shipped to following states will be charged sales tax:

Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Canada (importer of record).

Sales tax rates vary by states and are prone to change. Enter your shipping address at checkout and you can see the sales tax amount.


How Do I Change the Item of My Order?

If you want to add one item or more to your existing order, please place an additional order.

If you want to delete an item or items form your existing order, please cancel the order and place a new one before it is sent.

If the order is already shipped, you can return any item that you don’t need after receiving the order.


Can I Change the Shipping Information of My Order?

Yes. You can contact our Customer Service within 60 minutes of placing your order during regular business hours Monday – Friday.


How Can I Cancel My Order?

You can cancel the order as you need before it is shipped. But once your order has been sent, it cannot be cancelled.


Can I Return My Order?

Yes. If you are not 100% satisfied with your purchase for any reason, simply return the order within 30 days after receipt. We are happy to accept it.

For more information, please refer to Return & Refund Policy.



What Are the Logistics Services You Use for Delivery?

Usually, FedEx, DHL and USPS provide delivery services for your orders.


When Will I Get My Order?

Based on different destinations, it usually takes 3-7 working days.


How Can I Track My Order?

Once your order is shipped, you will receive a tracking number. You can check the status of your order on the corresponding logistics provider websites.



How Long Do You Provide for the Guarantee?

All products on are covered with a 1-year guarantee and a 30-day return service.


Still have questions? Please contact us at